LumaNest - Smart Home Gadgets & Accessories in India
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Frequently Asked Questions
Is Cash on Delivery available?
Yes! Cash on Delivery (COD) is available for all orders across India. You can pay in cash to the delivery partner when your order is delivered to your doorstep.
How long does delivery take?
We process and dispatch all orders within 24-36 hours. Once shipped, delivery takes 4-7 business days across India depending on your location.
What is your return policy?
We offer a 7-day easy return policy. If you receive a damaged, defective, or incorrect product, you can initiate a return within 7 days of delivery.
How do I track my order?
Once your order is shipped, we will send you a tracking link via email and WhatsApp. You can also track your order using the "Track Order" link in our menu or footer.
Are payments secure?
Yes, all prepaid transactions are processed securely through trusted, encrypted payment gateways. We accept UPI, Net Banking, Credit/Debit Cards, and Wallets.
How can I contact support?
You can reach our customer support team via email at support@lumanest.in or fill out the contact form on our "Contact Us" page. We are available Monday to Saturday from 10:00 AM to 6:00 PM.
